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According to the  Financial Supervisory Authority Order nr.24/2014, to ensure transparency in recording and solving petitions by SC BCR Asigurari de Viata Vienna Insurance Group S.A.,we provide you the following information:

 

Last year

2014

Reporting Period: 

January 1st –  November 30th 2015

(cumulated)

Last 3 month of the reporting period

September

2015

October

2015

November

2015

Total number of registered complaints unique per claimant and per case

226

120

11

11

8

Total number of substantiated complains ( resolved favorably ) per claimant and   per unique recorded case

68

15

1

0

0

Number of founded complaints ( resolved favorably )regarding claim files

2

3

1

0

0

The total number of petitionsfor which the claim files were paid

2

0

0

0

0

The total number of completed petitions unfavorable per claimant and per unique recorded case 

158

95

9

11

5